For manufacturers and distributors

Laurie takes the grind off your team, so they get to the big stuff.

Your team spends the day firefighting. Laurie handles the quotes, check calls and carrier chases, along with the rebids and audits that keep slipping to next week. She asks before she spends a dollar.

Review last year’s freightSee a day on the desk

Illustrative.

  • Quote returned to sales: 6 pallets, Grand Rapids → Dallas · 9 minutes after the ask
  • Invoice audited: Liftgate billed, not on the BOL · short-paid, $95 recovered
  • Reclass disputed: Measured 16.8 lb/ft³ holds class 70, $212 recovered
  • 3 pickups booked: All ahead of the 3:00 pm carrier cutoff
  • Claim followed up: Day 58 · second notice, photos and POD attached
  • Moved to volume LTL: 7 pallets, 720 mi · priced before it defaulted, $237 recovered
  • Detention filed: Driver held 3 h 10 m past free time · gate log attached, $150 recovered
  • Held for a person: Spot rate on SO-44137 is over your lane ceiling
  • Customer re-invoiced: Freight quoted at $410, landed at $538, $128 recovered
  • Check calls made: 14 loads confirmed, no one had to ask
  • POD chased: Signed receipt back from the carrier and filed
  • Lane rebid sent: Bid sheet out to the carriers on your guide
  • Accessorial disputed: Inside delivery billed, never requested, $75 recovered
  • 12 tasks handed back this morning, $897 recovered, 1 held for you.

The problem

A freight desk of two to eight people runs tens of millions in spend across email, phone and a dozen carrier portals. The urgent work eats the day. Laurie takes it off their hands, so the rest finally gets done.

Pallet racking and forklifts inside a distribution centre
  1. Carrier moves today's pickup to tomorrow
  2. Tenders the load to the next carrier on your routing guide
  3. Vets them with the FMCSA, inside your rate ceiling
  4. Accepted. Pickup 1:30 today, dock told

7:40 am · No-show

The truck isn't coming

A forklift loading pallets into a container
  1. Customer chases PO 5521 again
  2. Calls the carrier's dispatch for the ETA
  3. Thu 2 pm. Sales and the customer told

10:05 am · Where's my order

The third call about the same PO

A loading dock door
  1. Sales: 6 pallets to Dallas, price by 3
  2. Sends the RFQ to the carriers on that lane
  3. Three quotes back to sales in 9 minutes

2:15 pm · Rush quote

Sales needs a price by three

What Laurie does

Q4 rebid · your routing guide

Sheet sent to 12 carriers

LaneTodayBidsBest

Grand Rapids → Kansas City

$2.61

0/4

—

High Point → Chicago

$2.34

0/3

—

Dallas → Atlanta

$2.12

0/5

—

Laredo → Kansas City

$2.47

0/2

—

Birmingham → Columbus

$2.05

0/2

—

Memphis → Minneapolis

$2.28

0/3

—

Phoenix → Denver

$2.41

0/4

—

Every bid read from the reply and traced to its cell.

0 of 7 lanes beat today

How she works

Where she works

  • Email

    Your freight inbox, read and answered

    GmailOutlookGoogle WorkspaceMicrosoft 365GmailOutlookGoogle WorkspaceMicrosoft 365

  • Calls, texts and chat

    Dispatch by phone, drivers by text, your team in chat

    Phone callsText messagesSlackTeamsPhone callsText messagesSlackTeams

  • Documents

    Carrier and supplier PDFs, read and checked

    Carrier invoicesBills of ladingProofs of deliveryRate confirmationsPacking listsSales ordersSupplier invoices

  • Spreadsheets

    Rate sheets, bid sheets and rebid files

    SheetsExcelCSV exportsSheetsExcelCSV exports

  • ERP

    Live from NetSuite, or from your ERP's exports

    Oracle NetSuiteS/4HANADynamics 365EpicorIFSSageAcumatica

  • TMS

    History in; awarded bids out in your TMS's own layout

    TMOTMFreightMercuryGateManhattan Associatese2openTrimble

Carriers vetted with the FMCSA before any tender. Works alongside your TMS, not instead of it. Not a broker: your carriers, at your rates.

Laurie’s inbox

Email, calls and texts

dispatch@blueheron-ltl.com

Rate confirmation, SO-44120

Matched your contract rate and signed it

Done

billing@ridgeIine-freight.co

Updated remittance details

Lookalike domain. Nothing changed

Held for you

spot@allentown-express.com

Spot quote, SO-44137: $2,480

Above your $2,200 lane ceiling

Needs your OK

invoices@ridgeline-freight.com

Invoice RF-88213

Two charges don't match the BOL; dispute drafted

Needs your OK

Trust

Laurie starts by watching your team work. She moves up a rung on a workflow only after 200 of her decisions agree with your team’s, with zero money-losing errors, and only when you sign off.

Click a rung →

Observe

Laurie
Watches and scores herself
Your team
Everything
To earn it
Where everyone starts

Our freight team

  • A person, not a ticket queue

    A Northbound freight specialist picks it up on your thread, with your context.

  • What Laurie can't do alone

    The carrier that stops answering, the claim that needs a call, the customer who wants a person.

  • Every save becomes a rule

    Each time we step in, it's written down and tested, so she handles it next time.

Start here

Before automating anything, Laurie runs a year of your freight through the same engines she works with.

  1. 1

    Read-only, twelve months back

    Carrier invoices, the freight inbox and an ERP export. Nothing is sent, booked or paid.

  2. 2

    Your bills reproduced first

    We rebuild what you were billed to the dollar before calling any of it wrong.

  3. 3

    Every finding tied to an invoice line

    If a saving can't be reconciled to a carrier bill, it isn't in the report.

Review last year’s freight

Where the money went

Sample report

Recoverable, last 12 months

$0k7.3% of $12.0M spend

Freight recovery gap

quoted vs. landed

$318k

Invoice errors

line by line

$214k

Mode misselection

eligible modes only

$176k

Reclass exposure

declared vs. measured

$96k

Uncollected detention

never billed

$41k

Abandoned claims

still in window

$29k

+23 findings not priced, never counted as zero

Illustrative

Offload the work. Keep the team.

Start with a read-only look at last year. Your people keep the carriers, the customers and the plan.

Review last year’s freightSee a day on the desk